Careers

If you are highly‐organized and technically strong, the ideal candidate will be a consummate people person with an outgoing personality and a keen interest in becoming intimately familiar with ClinicServer and its customers. A willingness and ability to help with direct‐marketing, training, and documentation, during down‐time would definitely be a plus.

You will:

• Respond by phone, email and to customer support inquiries and feature suggestions
• Keep the rest of the team well‐informed of user feedback and requests
• Track down and root out the cause of any issues and co‐ordinate resolution with the rest of the team
• Help develop and improve customer support work flows and supporting software
• Improve help and tutorial resources
• Build tools to help automate work where possible
• Answer incoming client calls, email.
• Assist Clients, by phone, logging on to client system or go to meeting.
• Advocate of client needs: this includes scope definition, requirements development, issue resolution/risk mitigation, testing, operational readiness and go-live planning/support.
• Responsible for client facing relationships as established for the purposes of implementation activities and/or client facing support.
• Demonstrate the ability to consult and collaborate with client counterparts to work through the Implementation Framework.
• Responsible to facilitate issue resolution focus sessions, gap analysis, and other client facing sessions as needed or assigned.
• Responsible for the advancement of Continuous Quality Improvement for Implementation, considering best practice for process, procedure, technology and templates.
• Interface with the Sales & Marketing teams to provide implementation content.
• Support ongoing Business Development and Sales activities by serving as an integration SME during customer onboard.
• Monitor and escalate associated issues and risks to the appropriate leadership.
• Support other departmental, development, and continuous improvement efforts as needed.

You will have:

• Exceptional written and verbal communication skills
• A fun, outgoing, resilient personality
• Proven talents for organization
• An ability to empathize with users and see our product from their perspective
• A high level of comfort with Web 2.0 tools & technologies.
• Enthusiasm to learn how our solution and our customers work
• Experience in a customer contact/support capacity
• Post secondary education or equivalent experience
• Willingness to take provide after hours support when needed

We hope you have:

• Experience using or supporting CRM/EMR software
• Experience in a Medical Clinic
• Experience as an office manager within the health care industry
• Experience working in Windows and Mac operating environments
• History working with web‐based/SaaS applications

Position Details:

• This position is Regular full‐time (35-40 hours per week).
• Strong salary base with potential for Health benefits.
• Position is located in uptown Saint John.

Apply now to: mark.macpherson@clinicserver.com

The Account Executive is responsible for selling ClinicServer products and services and will be the sales lead in a growing business. The successful candidate will be responsible for prospecting, qualifying leads and closing sales leads. The focus will be on targeting and landing new accounts. This position calls for a driven person who thrives on winning new business, understanding the business challenges of Clinics and can clearly communicate the value of the solution to the stakeholder. If you are looking to work in an innovative fast paced environment, than we are looking for you!

Responsibilities:

• Meet and exceed revenue targets set by management.
• Maximize volume and revenue in key assigned accounts by cultivating strong business relationships.
• Analyze client needs.
• Liaise with internal resources to solve customer problems, provide excellent service to customers, and ensure correct service implementation.
• Manage the complete sales cycle for assigned and acquired accounts.
• Identify high-potential prospects amongst existing and potential customers.
• Manage the complete sales cycle including the preparation of proposals, sales presentations and product demonstrations.
• Cultivate relationships to ensure long-term customer retention and future sales opportunities.
• Participate in industry trade shows and conferences to create market awareness.
• Provide detailed account information on both prospects and customers by using CRM tools and managing a sales pipeline for accurate forecasting of revenue.

Qualifications:

• University Degree/College Diploma and or equivalent experince
• 2+ years of sales experience in consultative/solution selling environment.
• Proficient with the Open Office Suite and CRM tools such as Vtiger.
• Ability to sell ideas and concepts, not just products.
• Creative, innovative, outside the box thinker and the ability to demonstrate value
• Excellent lead generation skills.
• Highly developed skills in prospecting, cold calling, objection handling and closing skills.
• Excellent probing skills.
• Strong time management, follow-up and organizational skills.
• Outstanding problem solving skills.
• Self motivated, self managing and personal discipline skills are essential.
• A desire to compete and the will to win!
• Strong negotiation, facilitation and influencing skills.
• Excellent interpersonal, verbal / written communication and presentation skills.
• Related industry experience is a definite asset (IT, Medical, SaaS)

Compensation:

• Base salary with a draw on commissions

Apply now to: mark.macpherson@clinicserver.com

Reporting to the CTO, the Business Analyst is responsible for working with a team of individuals to document current software needs by analyzing existing tools and software. He/she will also analyze and design future business processes, develop software requirements and advocate for the needs of the business. This role will work as a team member to ensure that projects are completed in a timely and coordinated fashion for meeting release targets.

Duties/Responsibilities:

• Conduct interviews, workshops and surveys to gather as-is states, analyze and design to-be states, and define functional and non-functional software requirements
• Create requirements documents, process maps, use cases and user stories
• Coalesce information from many sources in order to define business processes
• Use your interview experience to elicit detailed information when required and enough information to convey a general understanding when that is all that is relevant
• Analyze business processes, be able to identify conflicts, redundancies and opportunities for process improvement
• Work with developers, help to design user interfaces and assist with and coordinate user acceptance testing
• Interface with Customer Support and deployment initiatives
• Creating and maintaining project issue logs
• Contribute ideas, participate in meetings and share responsibility for project completion
• Provide guidance and support to the business in your role as a liaison with stakeholders
• Responsible for document management related to all software and process re-engineering projects requiring business analyst assistance

Education/Experience:

• Preference will be given to a candidate with a Bachelor’s degree in Business Analysis, Computer Science or Computer Engineering
• CBA or CBAP certification is preferable
• Skilled in using document management systems
• Experience with a number of software development methodologies, including agile
• 5-7 years of Business Analyst experience
• Document Management: Open Office
• Modeling: Microsoft Visio or other tools
• Business Applications: Open Office
• Operating Systems: Windows XP/7
• Expertise in business process mapping, requirements gathering, use cases, user stories, as-is and to-be state diagrams, swim lane diagrams
• Expertise in the entire SDLC
• Working knowledge of the following would be considered an asset:
  • Languages & scripting : C# ASP.Net, Javascript, Web Services
  • Databases: Microsoft SQL Server, Microsoft SQLServer Reporting Services, SQLServer Integration Services
  • Data Capture – Hitachi or similar Field Data Capture systems

Skills/Personal Traits:

• Effective communication skills, both written and oral
• Ability to translate complex technical concepts to non-technical people
• Cooperative and respectful, open and honest with team members
• It is imperative that this person be trustworthy
• Capacity to work with a variety of people, attitudes, skill levels and backgrounds
• Able to work as a team player
• This individual needs to be highly organized, analytical and skilled at documentation
• Must be able to prioritize a varied workload
• Ability to embrace change and adapt to adjustments in project planning and execution

Apply now to: mark.macpherson@clinicserver.com

The Software Developers creates quality SAAS software for the Health Care Industry.  Designs software solutions from business requirements, writes, tests, reviews, and implements software. Produces software based on Internet standards, mobility standards, and/or other as required standards. The role will maintain and enhance the software development environment as required and/or directed. Acts as a technical resource to projects, to participate in software design and research efforts, and to mentor junior resources as needed.

Duties/Responsibilities:

• Research, develop, define, present and recommend software designs and/or alternative strategies
• Perform design reviews
• Interface with other members of the company
• Proficiency in Software Design, Software Engineering Tools and Methods, Software Construction and Software Testing

Education/Experience:

• Undergraduate degree Computer Science/IT and/or 2 year college certification with equivalent work experience
• A minimum 6 months of software development work

Skills/Personal Traits:

• Java
• Unit testing
• Linux
• Windows
• Continuous integration
• Static/Dynamic code analysis
• Test automation
• Experience in Multi-tenant databases a plus!

Apply now to: mark.macpherson@clinicserver.com