Four Ways to Effortlessly Reduce Client No-Shows

No-shows cost your clinic money, waste your staff’s time, complicate your relationship with your clients and are completely preventable.

Automated electronic communication is a simple way to reduce your no-show problem, grow your business and fit the online lives of an increasing portion of your clientele. Here are four easy ways that practice management software can immediately reduce the incidence of no-shows at your clinic:

1. Sending e-Reminders

e-Reminder, is another word for an automated email or text message that is sent as a reminder to your client in the hours leading up to their scheduled appointment. It is statistically likely that most of your clients now carry smartphones, iPads, netbooks or tablets, so your reminder will reach them no matter where they are and prevent a forgotten appointment.

2. Receiving e-Confirmations

An e-Confirmation is a client’s electronic response to your reminder, indicating their intent to attend an upcoming session. Statistics suggest that actively confirming appointments has a direct impact on behaviour, making clients more likely to attend, and less likely to miss subsequent appointments. Data analysis of clinicians who use e-confirmations versus those who don’t reveals a notable increase in yearly clinical revenue for those who do.

3. Real-Time Appointment Book Updates

A more sophisticated clinical management software enables electronic calendars to be updated in real time, as per the client’s response to the e-reminder. Now at a glance, both the client and the clinic can immediately see that the appointment has been confirmed by the client.

4. Electronic Signatures

Electronic signing enables clinics to significantly reduce cycle times and costs needed to authorize payments and move operations forward. Use of electronic signatures in practice management software will allow you to bill third party payees for the appointment even if the client misses it.

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