Finally, a client-centred practice management solution!
One of ClinicServer’s happy users, and early adopter of PencilThat, Tania Boulos, explains the benefits of using this affordable ClinicServer subscription as an essential part of her everyday business. PencilThat is a simple practice management software package with an online self-scheduler that allows clients to securely book and manage their own appointments from any place at any time, making “business hours” a thing of the past.
As a service provider, you have flexibility with the way you work. Service providers can access their schedule from wherever they are, no matter how many locations and service providers there are, and have full control over what appointments are made available and what clients are given access to the online booking feature.
PencilThat provides a customizable schedule. Staff availability is entered, and selected clients are given access to the online resources, appointment types, availabilities and locations.
All the information stored in the PencilThat account is secured and continually backed up so data is fully protected. As the clinic manager, you are always in control. Clients can be given access to the online booking service by an invitation email. An automatic reminder is also sent just ahead of the appointment so clients can confirm their attendance in real-time.
Here’s why Tania says it’s awesome
1. Administrative tasks are an unnecessary evil.
I know so many Tania’s. Almost every private practice owner or clinician I know, tells me about the pain of managing a business. The truth is, those of us who are in a healthcare (or other service providing profession) landed in the roles we are in because we love to help people…not because we love accounting and scheduling and billing and answering phones…
2. Clients want autonomy.
It happened to me just yesterday, I needed to book an appointment for standard blood work. TWO recorded menu options, THREE receptionists and TWENTY MINUTES later, my appointment was made for 10:30am on Wednesday of next week. We have all had that experience when accomplishing a relatively simple task seems to have become overly complicated. As clinicians, our time is valuable, we know the same is true of our clients. We should definitely try to waste less of each other’s time… no one likes a game of phonetag.
3. Three words: automated-email-reminders.
Some studies show that email reminders reduce no-show appointments by 70%. With PencilThat, e-reminders are automated, and clients confirm their attendance before their appointments in real time. So without needing to make a phonecall or send an email, you can look at your schedule and immediately know that they are coming.
4. It’s totally cutting edge.
Tania is ahead of her game. It is simply a matter of time before her clients will be expecting the same cutting edge services from their other service providers. Having the ability to book online, provide automated e-reminders and e-confirmations will easily become the deciding factor in service provider A versus service provider B.
5. More time available for treating people.
Ahhh…. and this is what it all comes down to. The reason we get into the professions we are in in the first place. To help people. And, in the business world, more time spent with clients means more billable hours and more revenue. An extra appointment or hour per day can mean approximately$500 in added revenue per week, or $2000 per month, per service provider! At $9.95 per month, the return on investment calculation becomes pretty obvious.
ClinicServer software is designed to simplify business administration, store client data and provide an integrated scheduler so service providers have more time to spend on the important things, such as treating clients and developing services.
An international provider of practice management software, ClinicServer strives to simplify the administrative and business aspects of practice management so service providers can focus on their clients.
Click here to sign up for a free trial of PencilThat today!
About the author
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